Prices

The price you see is the price you pay. Charges for postage and packing are detailed on the site. You’ll automatically receive confirmation of your order via email. Please note there may be additional charges for international shipping.

• All prices include VAT, where applicable
• All offers subject to availability
• Prices correct at time of updating, but may change at the discretion of 10ofThose.com
• All goods remain the property of 10ofThose Ltd until the payment has been settled

Payment

Payment on our website is managed by a secure system, SagePay. We accept all major credit and debit cards as well as cheques. Payment will be debited within 3 working days. 

For orders via post/email/phone and paid for by cheque, the goods will be dispatched as soon as your cheque has been cleared. If you want to pay by credit card, but not over the internet please call the office with your card details ready. You can also pay by BACs (the details are provided on the bottom of your invoice)

For Church/camp accounts and sale or return agreements please contact the office here.

If you have an outstanding debt/invoice that needs to be paid you can do so here

Cancellation, Returns & Exchanges

We ask that goods only be returned if faulty (unless otherwise agreed). We will refund/exchange the full cost within 30 days, excluding postage & packaging. Your statutory rights are not affected. Credit card refunds can only be returned to the card used for the original purchase. Allow up to two billing cycles for your credit to appear on your statement.

Please send returns to:

Returns at 10ofthose Ltd
Unit 19
Common Bank Industrial Estate
Ackhurst Road
Chorley PR7 1NH

Delivery

Orders are usually processed within 24 hours of clearance of funds. Please allow 3 – 5 working days for delivery. If for some reason we cannot deliver within the agreed time, we will inform you immediately.

Out of Stock Items

On most occasions we will hold the whole order until all items are in stock. We do this to reduce the cost to you. We will notify you of this if this is the case. Items can be sent separately on request. 

Security

You can shop with SagePay safe in the knowledge that your transactions are secure.

The payment gateway (web site) is provided by Thawte utilising the most modern 128 bit Secure Sockets Layer (SSL) encryption technology to prevent any unauthorised persons gaining access to credit card information entered on our website.

Images and descriptions

We work hard to ensure that the images we display and the book descriptions given are up to date and accurate. Some product covers may vary upon delivery. Please contact the office if you have any queries. If you notice a discrepancy on the website please contact the office. 

Receipts, Bills and Settlement Errors

We always provide a receipt with the goods. We promise to correct any errors in bills, receipts or payments as soon as possible.

Handling Complaints & Customer Feedback

We welcome all feedback on our service and would encourage you to e–mail us at any time. Please contact the Managing Director, Jonathan Carswell at jonathan@10ofthose.com. He will respond to your email personally.