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Help

You’ll find information on this page about some of the basic processes involved in purchasing books from 10ofThose.

Prices

The price you see is the price you pay. Charges for postage and packing are detailed on the site. You’ll automatically receive confirmation of your order via email. Please note there may be additional charges for international shipping.

  • All prices include VAT, where applicable
  • All offers subject to availability
  • We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment or refund (as applicable). We reserve the right to alter all product pricing without notice.
  • All goods remain the property of 10ofThose Ltd until the payment has been settled

Payment

Payment on our website is managed by a secure system, SagePay. We accept all major credit and debit cards as well as cheques. Payment will be debited within 3 working days. 

For orders via post/email/phone and paid for by cheque, the goods will be dispatched as soon as your cheque has been cleared. If you want to pay by credit card, but not over the internet please call the office with your card details ready. You can also pay by BACs (the details are provided on the bottom of your invoice)

For church/camp accounts and sale or return agreements please contact the office here.

If you have an outstanding debt/invoice that needs to be paid you can do so here

Cancellation, Returns & Exchanges

All return requests and damages must be notified to us within 30 days of receiving your order.

Returns will not be accepted back without a Returns Authorisation Form (RAF).

If you wish to make a return, please request this form first.

Please email any returns requests/queries before sending anything back to returns@10ofthose.com

If your order arrives faulty or damaged we will happily refund/exchange it for you. We will need to be notified of this within 30 days of you receiving the order.
The refund/exchange will not be processed without a Returns Authorisation Form (RAF) from us

Please allow 30 days for any money to be returned back to your account. Your statutory rights are not affected. Credit card refunds will be returned to the card used for the original purchase. Allow up to two billing cycles for your credit to appear on your statement.

If you have ordered the wrong item by mistake (please note this only applies to physical items and not e–books etc) and want to exchange this for the correct item then notification to us must be made within 30 days of receiving the goods and the exchange will be processed by requesting a RAF from us. Any difference in costs will be settled at the time of us receiving the item(s) back along with the RAF.

We are unable to accept returns for eBooks or other digital content.
Please note: Once purchased, eBooks cannot be refunded. If there is a problem with your eBook file please do get in touch and we will resolve this for you.

Your right of cancellation – FOR CONSUMERS ONLY

This section applies to consumers only (and not to businesses or other organisations) who order goods.

You have the right to cancel your contract with Tenofthose Ltd at any time up to 7 days after you receive the goods, in line with The Distance Selling Regulations. To cancel your contract in this time frame you must notify us in writing, either by post or by email to returns@10ofthose.com.

You will be responsible for returning the goods to Tenofthose Ltd at your own cost unless the goods are faulty or mis–described.

No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.

Delivery

We aim to process your order as quickly as possible. Delivery times will vary but please allow 2–6 working days for your order to arrive with you. If when placing your order you know you need your resources by a certain date please inform the office.

Out of Stock Items

On most occasions we will hold the whole order until all items are in stock. We do this to reduce the cost to you. We will notify you of this if this is the case. Items can be sent separately on request. 

Security and Privacy

You can shop with SagePay safe in the knowledge that your transactions are secure.

The payment gateway (web site) is provided by Thawte utilising the most modern 128 bit Secure Sockets Layer (SSL) encryption technology to prevent any unauthorised persons gaining access to credit card information entered on our website.

To see our full privacy policy CLICK HERE.

Images and descriptions

We work hard to ensure that the images we display and the book descriptions given are up to date and accurate. Some product covers may vary upon delivery. Please contact the office if you have any queries. If you notice a discrepancy on the website please contact the office. 

Receipts, Bills and Settlement Errors

We always provide a receipt with the goods. We promise to correct any errors in bills, receipts or payments as soon as possible.

Handling Complaints & Customer Feedback

We welcome all feedback on our service and would encourage you to e–mail us at any time. Please contact the Managing Director, Jonathan Carswell at jonathan@10ofthose.com. He will respond to your email personally.