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Terms and Conditions

You’ll find information on this page about some of the basic processes involved in purchasing books from 10ofThose, including terms and conditions.

PRICES

The price you see is the price you pay (excluding your States relevant sales taxes). Charges for shipping is always $1.00 for Contiguous states. Further shipping details are available on our Shipping page. You’ll automatically receive confirmation of your order via email. All offers are subject to availability and can be removed at any time without notice. .

We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment or refund (as applicable). We reserve the right to alter all product pricing without notice.

All products remain the property of 10ofThose Ltd until the payment has been settled in full.

PAYMENT

Payment on our website is managed by a secure system, Vantiv. We accept all major credit and debit cards as well as checks (on mail orders). Payment will be debited within 3 working days. 

For orders via mail/email/phone and paid for by check, the products will be dispatched as soon as your check has been cleared. If you want to pay by credit card, but not over the internet please call the office with your card details ready. You can also pay by bank transfer or BACs (the details are provided on the bottom of your invoice)

For church accounts, please contact us sales.us@10ofthose.com.

If you have an outstanding debt/invoice that needs to be paid you can do so here.

CANCELLATION, RETURNS & EXCHANGES

All return requests and damages must be notified to us within 30 days of receiving your order.

If your order arrives defective or damaged we will happily refund/exchange it for you. We will need to be notified of this within 30 days of you receiving the order. Please contact contact our customer services team if you wish to make a return of defective or damaged goods. 

Please allow up to 30 days for any money to be returned back to your account. Your statutory rights are not affected. Credit card refunds will be returned to the card used for the original purchase. Allow up to two billing cycles for your credit to appear on your statement, though often money will be returned much quicker than two cycles.

If you have ordered the wrong item by mistake (please note this only applies to physical items and not e–books etc) and want to exchange this for the correct item then notification to us must be made within 30 days of receiving the products and the exchange will be processed by our customer services team.

We are unable to accept returns or refunds for eBooks or other digital content unless the files are faulty. Please ensure you are buying the digital copy, only if you require the digital copy. 

If there is a problem with your eBook file please do get in touch and we will resolve this for you.

DELIVERY

We aim to process your order as quickly as possible. Delivery times will vary but please allow up to 10 working days for your order to arrive with you. If when placing your order you know you need your resources by a certain date please contact the office.

OUT OF STOCK ITEMS

On most occasions we will hold the whole order until all items are in stock (should we have insufficient stock to complete your order). We do this to reduce the cost to you. We will notify you of this if this is the case. Items can be sent separately on request.

SECURITY

You can shop with Vantiv safe in the knowledge that your transactions are secure.The payment gateway (web site) provides the most modern 128 bit Secure Sockets Layer (SSL) encryption technology to prevent any unauthorized persons gaining access to credit card information entered on our website.

PRIVACY

To see our full privacy policy click here.

IMAGES AND DESCRIPTIONS

We work hard to ensure that the images we display and the book descriptions given are up to date and accurate. Some product covers may vary upon delivery. Please contact the office if you have any questions. If you notice a discrepancy on the website please contact the office. We reserve the right to remove product reviews in part or in full at our discretion. Reviews that point to other websites will be removed immediately. The submission of them grants us permission to use them in publicity and other means as we see fit. If the product you review wasn’t purchased from 10ofThose, we reserve the right to remove your review with notice.

RECEIPTS, BILLS AND SETTLEMENT ERRORS

We always provide a receipt with the orders. We promise to correct any errors in bills, receipts or payments as soon as possible.

HANDLING COMPLAINTS & CUSTOMER FEEDBACK

We welcome all feedback on our service and would encourage you to e–mail us at any time. Please contact the CEO, Jonathan Carswell, at jonathan@10ofthose.com. He will respond to your email personally.

SOCIAL MEDIA GIVEAWAYS

Giveaways are open to all customers unless otherwise stated. Prizes will be stated within each giveaway. The start time and end time will be stated within each giveaway post. Winners are chosen at random unless otherwise stated and winners will be notified within 7 days of the competition end time. If a winner has not replied within one week of being notified, 10ofThose will be entitled to select another winner, should it wish to do so. There is no cash or other alternative for prizes. In the event of unforeseen circumstances 10ofThose reserves the right to provide an alternative prize of equal or greater value to the offered giveaway prize.

Prizes are non–transferable. The winner’s name may be published on our news and social media pages and will be ask to contact 10ofThose to claim their prize. 10ofThose accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the prize draw or accepting the prize.

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