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10 of those

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FAQs

Why are you called 10ofThose? Do I have to buy 10?

10ofThose was started by Jonathan Carswell with the idea of getting good Christian resources out to as many people as possible. Starting as a hobby in his bedroom, 10ofThose has now grown to a company that distriubtes over half a million items a year. We give God the glory! In the early days the work had no name, as it was just a hobby, but people had to buy in 10’s. Therefore, when the company was founded in 2007, the name it was given, was 10ofthose – taken from people ringing up and asking for “10 of those, 10 of those, and 10 of those”. The name stuck!

Now however you don’t have to buy 10. You can buy any number you like, from just 1. However, often the more you buy the cheaper it gets. We offer price breaks for 1, 5, 10, 25, and 100 copies on most titles. These are displayed on each product’s web page.

You can see more about 10ofThose here.

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Where does my money go?

10ofThose is a limited company. We are not a charity, and we do not look for donations to subsidise our work. We do however operate slightly differently to many other companies. 

None of the Directors take dividends from the profits made at 10ofThose. Instead, these are put to use in distributing more resources across the world, either through 10ofThose or other organisations that seek to distribute resources that hold to our Basis of Faith.

You can see more about 10ofThose here.

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I’ve found somewhere I can buy this book cheaper. What should I do? 

We try to be as competitive as possible and pass on what discount we can, although on some occasions we may not be the cheapest. But buying from us means that you are supporting the work we do, and helping spread the distribution of gospel resources across the UK and the rest of the world. 

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I don’t know what to buy. Can you help?

We certainly can. We love books and work hard to keep up to date with new releases too. We have an experienced staff team who can answer your questions, make suggestions and find something that will meet your needs. You can get in touch via email or call us on 08448793243.

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I can’t login to the site? Please help!

We’re sorry to hear that you are unable to login! There are various reasons why this could happen. It’s possible that you are using the guest check out and haven’t registered an account with us. Click Here to set up an account.

If you already have an account and can’t access it, try re–setting your passwaord. A new password will be emailed to you and you can then re–set your password to something you’ll remember once you are logged into your account. If you can’t access your account for any other reason or you’ve forgotten the email you used to register your account, please get in touch via email or on the phone 08448793243.

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I received your promotional email but I can’t login to place my order?

We’re really glad that something in our promotional email has drawn your interest, however you can recieve our email without having an online account with us. It’s really easy to set one up using the ‘Register an Account’ form here.

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How do I buy a book through your website/use your checkout basket?

You may find this link explains how each step of our checkout process works. The coloured button on the right at the bottom will take you to the next stage of the checkout process. Don’t forget if you’re browsing on a mobile device you may need to scroll to the right to see the button to proceed.

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I want a book that’s not on your website how can I buy it?

Every product on our website has been handpicked – so we know it holds to the Bible. We try to ensure we have a comprehensive selection of books on our site and keep it as up to date as possible. Sometimes however, there are books that we do sell that aren’t available on the website yet. If this is the case please do get in touch via email or phone 08448793243 and we’ll see what we can do.

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I live in what’s referred to as “The Rest of the World”, how much will my shipping be?

Shipping prices can be found here. We use various different international courier services, to ensure you get the best and cheapest service. Shipping can cost us more than the rate advertised on the website, but we will absorb this extra wherever possible.

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How are my items delivered? How will I know when it’s coming?

We use a UK courier service as well as Royal Mail to send your order to you. When your parcel leaves our warehouse we’ll send you an email to let you know it’s been dispatched.
If we send your parcel via our next day courier, you’ll also receive another email letting you know what time your delivery will be – within a 1 hour window!

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Where is my order?

We aim to process your order as quickly as possible. Delivery times will vary but please allow 2–6 working days for your order to arrive with you. If when placing your order you know you need your resources by a certain date please inform the office. If you still haven’t received your order and you’re outside this time frame please do get in touch with us via email or on the phone 08448793243.

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I’m going on holiday but I want to order now, can I delay the dispatch?

Yes, the easiest way to do this is by leaving us a note on your order at the checkout stage. There’s a checkbox you can tick if you need to add special delivery instructions. If you’ve already placed your order and you want to delay the delivery, you can get in touch with us via email or phone us on 08448793243.

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How can I pay?

We really appreciate your prompt payment so we’ve tried to make payment easier for you. You can pay online here or via one of the ways listed at the bottom your receipt/invoice.

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I have a 10ofThose gift voucher. How can I use it?

Your voucher is redeemable on online sales, at the checkout. There you’ll see a box just underneath your basket subtotal where you can type in the code. You can only use your discount code once, so any credit left on the voucher will disappear if it’s not all used.

Vouchers and codes are currently limited to 1 per order.

If there’s a problem redeeming your code, please get in touch via email or phone us on 08448793243.

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My payment card has changed. How can I update it?

To change your saved card details first you need to login to the site , once logged in you should be directed to your account page, if not you can access this from the top right corner of the page.
From here you should have a couple of options on your account, one of which should be edit billing details.
Click to edit your billing details and then on the left hand side you will have the option to remove saved card details.
You can then add another card, or proceed with your order and add your new card at the checkout stage.

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How do I add gift–wrapping to my order?

Please see the more detailed instructions on how to add gift wrapping to your order here.

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I bought an eBook from your site. How do I get it onto my iPad/Kindle?

Detailed instructions on how to transfer ebooks are available here.

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Can I visit the warehouse?

Yes. It might be worth calling ahead just to check the time is suitable, and nothing unusual is happening – like a stock take! You can call us on 08448793243.

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The book I want to buy says it has a free eBook with it, how does that work?

10Publishing are pleased to be able to offer a free copy of the eBook whenever you buy the physical copy of one of our titles. This offer applies only on titles where the eBook version is available. This offer will also be available on a selected number of titles from other publishers.

All you need to do is add the book you want to your basket and if the free eBook is available for that title it will automatically be added to your order for free. Once you have completed your purchase a link to your free ebook will be provided on the screen and also sent to you via email.

This offer is subject to availability, and the offer can be withdrawn at anytime, without notice. Offer only applies to new purchases.

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I have a book I think you could publish, how do I go about this? 

More detail on publishing can be found here.

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What do I do if I want to return something?

We ask that goods only be returned if faulty (unless otherwise agreed). Any faulty items need to be reported to us within 30 days of you receiving the order from us. We will refund/exchange the full cost within 30 days, excluding postage & packaging. Your statutory rights are not affected. Credit card refunds can only be returned to the card used for the original purchase. Allow up to two billing cycles for your credit to appear on your statement.

We are unable to accept returns for eBooks or other digital content. Please note: Once purchased, eBooks cannot be refunded. If there is a problem with your eBook file please do get in touch and we will resolve this for you.Returns will not be accepted without a Returns Authorisation Form (RAF).If you wish to make a return, please request this form first.

Please email any returns requests/queries before sending anything back to returns@10ofthose.com

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How many people work for 10ofThose? Who are they?

Details on the 10ofThose team are available here.

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What happens if one of my items is a Pre–Order item?

If a pre–order item is alone on your order, then we’ll send it out as soon as it is released.

If the pre–order item is ordered along with other items then we’ll split it, and send the rest on ahead. Your pre–order will then follow as soon as it is released.

There is no charge to you for the extra shipping in this case!

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Are there any other ways for my church/organisation to buy books?

One of the key ingredients of our service to you is flexibility. We know that each church or organisation has different needs and we want to help with your situation. As a result we offer a variety of ways in addition to our website for churches to buy books and run a bookstall.

More details are available here

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